Refund policy

Refund Policy – MindorasPrix

At MindorasPrix, we are dedicated to creating joyful and educational experiences for young minds. Because our products are digital and delivered instantly, we handle refunds with a focus on fairness and technical support.

1. Digital Product Nature

Since our products are digital downloads and interactive content, they are not eligible for physical return. Once a purchase is completed and the link is provided, the product is considered "used" in the digital sense.

2. Eligibility for Refunds

We want you to be 100% satisfied. You may request a refund if:

• The digital file is defective or corrupted.

• You experienced a technical issue that our support team couldn't resolve.

• There was a duplicate purchase made by mistake.

3. How to Request a Refund

To start a request, please contact us at support@mindorasprix.com with your order number and a brief description of the issue. We aim to respond to all inquiries within 24-48 hours.

4. Refund Process

• Once approved, your refund will be processed automatically to your original payment method (PayPal or Credit Card).

• Please note that it may take some time for your bank or PayPal to post the refund to your account.

5. Customer Support

If you have any questions or need help accessing your interactive story, please reach out to our team at support@mindorasprix.com. We are here to ensure every child has a smooth and magical experience with MindorasPrix!